Experience-driven process
management: journey to
process analytics
Make experience count. Change where it matters.
Drive excellence at scale.
What is journey to process analytics?
Journey to process analytics is a process management practice and tool set that connects experience and business operations data and teams to help you understand, improve, and transform your customer and employee experience.
All businesses have the same goal – to run at their best. However, there’s often a disconnect between operational excellence initiatives and the experience layer. Journey to process analytics helps you close this gap and unleash the full potential of your processes, achieving operational and experience excellence.
SAP Signavio solutions bring together data, systems, people, processes, and experience, merging experience into the operating reality.
Make experience count
Eliminate the risk of implementing siloed experience and process excellence initiatives by collaboratively designing, visualizing, managing and sharing both the journeys of your customers, employees or suppliers and your process all in a single environment.
Understand how your operating model is perceived by your customers, employees or suppliers by mapping their journeys and your processes, metrics, systems and roles.
Reduce friction in the journeys of your customers, employees or suppliers by identifying potential levers in the underlying processes.
Change where it matters
Reduce time to insights by uncovering unknown relationships, anomalies and trends between experience and process metrics.
Increase agility and reduce time to action by rapidly identifying experience levers in your business processes.
Achieve better business outcomes and delight your customers by implementing data-driven process changes.
Drive excellence at scale
Continuously improving and transforming your business, processes and journeys with a top-line oriented mindset, fostering a continuous data-driven improvement approach.
Attract and retain customers, your best talent and key suppliers by establishing a customer/ employee/ supplier excellence first mindset in the company.
Drive greater efficiency with one single analytical framework and practice, combining operational and experience data of different domains (e.g. customer experience or employee experience), enabling both out an outside-in and inside-out view of the organisation.