SAP Customer Experience
Nurture Long-Lasting Customer Relationships
Commerce
With our proven e-commerce solutions, you can engage effectively with customers across their customer journey and achieve profitable outcomes by creating relevant and connected shopping experiences.
Innovate and optimize e-commerce experiences
Transform online shopping with connected, insightful, and adaptive commerce experiences, using an enterprise-grade e-commerce solution that is trusted, feature-rich, and scalable.
Adopt a circular business model
Take back, manage, and resell preowned inventory, facilitating more-sustainable consumption, creating new revenue streams, and extending product lifetime value.
Customer Data
Our customer data management solutions help you harness the power of your data, creating impactful digital experiences and building trusted customer relationships.
Understand customers better
Get real-time customer insights to uncover trends and enable relevant, personalized engagements while respecting data privacy.
Enable effective identity and access management
Support smooth customer authentication and onboarding with permission-based, first-party customer data management that meets robust security standards.
Sales
Our sales automation software supports intelligent sales processes that help sales teams connect with buyers more effectively and extend customer lifetime value.
Nurture long-lasting customer relationships
Streamline sales processes and enable customer-centric sales engagements by empowering sales teams with AI-based insights and recommendation.
Customer service
By providing service agents with access to the information they need when they need it, our customer service software helps you deliver fast, personalized, and consistent service.
Increase service efficiency
Resolve issues faster with powerful case management and connected service operations, enabling you to grow customer satisfaction and loyalty.
Marketing
Our omnichannel customer engagement software helps you reduce marketing complexity and deliver relevant customer engagements across marketing channels.
Engage with customers they way they want
Launch cross-channel campaigns quickly and at scale to reach the right customers with the right message at the right time.